If you’re a service provider who’s been in business for any stretch of time, you’ve probably experienced the overwhelm of managing all of the moving pieces of your client experience behind the scenes.
The nitty-gritty backend details of onboarding, communication, deliverables, and offboarding can seem absolutely overwhelming to juggle every day and creating systems around these pieces can seem like just one more thing on your mile-long to-do list.
I recently had the absolute pleasure of sitting down with Amanda Edwards, Business Mentor and host of the inspiration-packed Imperfectly Ambitious Podcast to chat about all things systems & processes–specifically client management systems.
I couldn’t be more excited to share my interview with you because not only is Amanda one of those people who you feel like you’ve known forever, but because she has a knack for centering her work around a passion for creating relationships–which is what client experience is truly all about.
1 – What systems are and what they aren’t in the context of running your business operations and managing your client experience in a smooth and streamlined way.
2 – The time and financial ROI that can result from taking the time on the front-end to streamline your business and client experience processes and why it’s never too early to start documenting your behind-the-scenes workflows.
3 – Last but not least, we dive into my exact 3-tier approach that I use when building the foundational systems that grow and evolve with my clients as their businesses grow & scale.
I know you’ll get so much value out of this episode of the Imperfectly Ambitious podcast and I can’t wait to hear your takeaways!
Book a free, no obligation Discovery Call with me here.